Urgent Repair Process:

How to report a Urgent Repair:

Log the request via the TAPI - Tenant Concierge our agencies maintenance service platform. When the job is successfully logged you will receive a confirmation message via email. This message will provide further instructions including our after hours on call mobile number, for you to contact should you wish to speak with the team member.

A member of our team is on call 365 days of the year to ensure that we can work with you should an Urgent maintenance item need to be reported outside of business hours. The on call team member will be monitoring the Tapi Platform and on call mobile regularly, if don't receive a timely response we ask that you call our Agency On Call Phone at 0448 269 962. If you log a Non-Urgent Repair request outside of normal business hours this will be actioned by our maintenance team during normal business hours Monday to Friday.

Who to call:

Outside of normal business hours and during holiday periods, we kindly ask that you do not contact our regular mobile phone numbers.

For urgent matters, please reach us on our Agency On Call Phone at 0448 269 962. Any other calls made to individual mobile numbers will be directed to voicemail, and we will attend to them during normal business hours.

Alternatively, you can contact our office at (02) 4826 9888 and follow the prompts to be redirected.

Who to email:

We kindly ask that you do not email individual team members to report 'Urgent Repairs' as this will delay our team in acting promptly to the request. We ask that you direct all written communication to the following email address: info@antonyandedwards.com.au

What are considered to be 'urgent repairs'?

Please refer to the below link to revise what is deemed as a Urgent Repair under NSW residential tenancy laws. Click here to view Fair Trading Urgent Repairs List

Reminder:

Arrangements have been made with our Agencies preferred tradespeople and we would like to remind all tenants that all repairs must be logged with our agency. As per your lease agreement terms, you aren't  authorised to arrange repairs directly with trades people without the consent of your landlord and our Agency. If you fail to follow the set process and engage a trades person/people this may result in the invoice being at a cost to you and not the landlord.