Urgent Christmas Holiday Repair Process:
Our team would like to advise that whilst our big green doors will close from 1:30pm on Tuesday, 23rd December 2025 until we re-open on Monday, 5th January 2026 at 8:30am we will have team members available for all Urgent Repairs.
How to report a Urgent Repair:
Log the request via the TAPI - Tenant Concierge our agencies maintenance service platform. When the job is successfully logged you will receive a confirmation message via email. This message will provide further instructions including our after hours on call mobile number, for you to contact should you wish to speak with the team member.
Our team member who is on call will be monitoring the Tapi Platform and on call mobile regularly. Rest assured our team will be in touch with you to action as required. If you log a Non-Urgent Repair request during the period that our Agency is closed, our team will take action upon our return from Monday, 5th January 2026.
Who to call:
During the period our agency is closed, our team will be enjoying a well-deserved break to celebrate the festive season and recharge for the year ahead. We kindly ask that you do not contact our regular mobile phone numbers during this time.
For urgent matters, please reach us on our Agency On Call Phone at 0448 269 962. Any other calls made to individual mobile numbers will be directed to voicemail, and we will attend to them once we return.
Alternatively, you can contact our office at (02) 4826 9888 and follow the prompts to be redirected.
Who to email:
We kindly ask that you do not email individual team members during this time to report 'Urgent Repairs' as a reply email won't be received until the team member returns following the closure period which will delay our team in acting promptly to the request. We ask that you direct all written communication to the following email address: info@antonyandedwards.com.au
What are considered to be 'urgent repairs'?
Please refer to the below link to revise what is deemed as a Urgent Repair under NSW residential tenancy laws. Click here to view Fair Trading Urgent Repairs List
Reminder:
Arrangements have been made with our Agencies preferred tradespeople and we would like to remind all tenants that all repairs must be logged with our agency. As per your lease agreement terms, you aren't authorised to arrange repairs directly with trades people without the consent of your landlord and our Agency. If you fail to follow the set process and engage a trades person/people this may result in the invoice being at a cost to you and not the landlord.
Christmas Message:
We would like to thank you for being part of the Antony & Edwards Real Estate community throughout the year. We wish you and your loved ones a very Merry Christmas. May the New Year bring you good health, happiness, and success. We wish you a safe and prosperous 2026 and look forward to continuing to support you in the year ahead.